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Service

PLH Medical National Maintenance and Services programme.

Ensuring maximum uptime, providing the fastest response times and utilising the latest technology is at the heart of everything that we do. Delivering to you the best possible service and support; where and when you need it most. PLH Medical’s support desk coordinate a national team of specialists that implement a dedicated programme of professional technical support to all of our customers.

Furthermore, significant ongoing investment is made in training, current test equipment and spare parts. These factors are very important when supporting the wide variety and age of surgery equipment encountered in the imaging Market. This infrastructure has led to significant success, offering priority ongoing support services to some of the best known healthcare organisations in the UK.

Our experienced engineers can provide maintenance and support for:

  • X-Rays
  • Conventional processors
  • Digital imaging
  • Surgery equipment

This helps to save you both considerable time and money.

For Digital X-Ray users we offer fast support such as using remote control software which enables our engineers to connect to your pc for on-demand diagnostics. PLH Medicals equipment maintenance programme keeps your critical equipment working when you need it most.


Out Of Hours Services

Due to high demand from our practices, we can now offer Out of Hour Emergency and Support Contracts. These contracts cover critical imaging equipment. In fact, our new out of hours, 24/7 – 365 professional support services are designed specifically to offer peace of mind to busy practices that offer enhanced and out of hours care.

Additionally, at a time when imaging facilities are under pressure to deliver excellent levels of care, seven days a week; we are also pleased to announce that PLH Medical are already working to provide support and guidance to our customers when needed, any time of the day or night.

Key Benefits

  • Planned recommended Maintenance Visits (PMV’s) to keep your Imaging    equipment performing at its very best
  • Special discounted support rates in case of break down also available.
  • On-line support by a qualified and fully trained specialist
  • Free software upgrades
  • Dedicated 24/7 imaging help desk
  • Preferential spare parts pricing

For information on a level of agreement to suit your needs, please contact us:

01923 237521 during office hours.

TECHNICAL SUPPORT NUMBER 0845 8300 932


Service Plans

We offer four comprehensive service and repair packages, designed to meet a variety of needs and budgets, that cover all manufacturers. Yearly maintenance and inspection visits are included in all plans, ensuring equipment remains in a safe and working condition.

When you purchase equipment for your practice you need to be confident that it is working to its full potential at all times.
Your equipment is fundamental in the day to day workings of your practice. Service plans from PLH Medical can offer comprehensive breakdown cover to suit your needs and budget.

With a number of our service plans providing priority response times we can help reduce the costs of a regular call out and disruptive downtime. Our engineers can arrive at your practice at times that are most convenient for you. Our goal is to get your equipment and practice back up and running as quickly as possible.

If a problem cannot be resolved by our engineers remotely or fixed on site, loan imaging equipment can be made available to keep disruption to a minimum until your own unit is repaired or other arrangements made.

For more information on how our service plans can benefit your practice contact our contracts team today.

Bronze Plan

• Unlimited Telephone and Remote support from 09.00 – 17.00 Monday to Friday – excluding Bank Holidays
• Complimentary Remote Software Updates
• Telephone Response Time – guaranteed to answer within 60 minutes
• Includes an Annual Preventative Maintenance Visit for your Digital Processor and X-ray Generator

 

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service plan

Silver Plan

• Unlimited Telephone and Remote support from 09.00 – Midnight each day excluding Bank Holidays
• Complimentary Remote Software Updates
• Telephone Response Time – guaranteed to answer within 45 minutes
• Includes an annual Preventative Maintenance Visit to your Digital Processor and X – Ray Generator

 

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Gold Plan

• 24 Hour Unlimited Telephone and Remote Support excluding Bank Holidays
• Telephone Response Time – guaranteed to respond within 45 minutes
• A Complimentary Loan Digital Processor solution available for period of investigation/repair
• A Complimentary Loan Portable X-ray solution available with stand for period of investigation/repair

 

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Platinum Plan

• 24 Hour Unlimited Telephone and Remote Support including ALL Bank Holidays
• Telephone Response Time – only 30 minutes
• A Complimentary Loan Digital Processor solution available for period of investigation/repair
• A Complimentary Loan Portable X-ray solution available with stand for period of investigation/repair

 

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service plans