service plans

Silver Service Plan

Our Silver Service Plan is designed to support busy practices who offer out of hours services for their clients and minimise down time with extended hours of telephone and remote support. We recognise that emergencies do occur so it’s vital to have a support plan in place that offers invaluable assistance. All our Service Plans are designed to ensure that your equipment benefits from regular planned maintenance arranged at a time convenient to your practice.

If a problem cannot be resolved by our engineers remotely or fixed on site, loan imaging equipment may be available to keep disruption to a minimum until your own unit is repaired or other arrangements made.

For more information on how our Silver Service Plan can benefit your practice, take a look at our brochure or contact our service team today.

The Key Benefits of our Silver Service Plan include the following:-

  • Daily Telephone and Remote Support – Mon to Sun – 09:00 to midnight excluding all Bank Holidays
  • 1 Hour Telephone Response Time
  • Loan Digital Processor Solution Available (charges apply)
  • Loan Portable X-Ray Generator Solution Available – with stand (charges apply)
  • Priority Technical Support from 09.00 – 17.00 Mon – Friday
  • Discounted ON-LINE CPD Training available
  • FREE Remote Software Updates available
  • Preferential spare part pricing
  • Planned Preventative Maintenance Processor Service
  • Planned Preventative Maintenance X-Ray Service
  • Payment Plan Available – No interest

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