service plans

Platinum Service Plan

When you purchase equipment for your practice you need to be confident that it’s working to its full potential at all times. PLH Medical are here to support your team during those times that it may not be.

Our Platinum Service Plan is designed to support busy practices who offer out of hours services for their clients and minimise down time with 24/7 telephone/remote support. We recognise that out of hour’s cases are often emergency procedures so it’s vital to have a support plan in place that offers invaluable assistance at any time. If a problem cannot be resolved by our engineers remotely or fixed on site, loan imaging equipment is available to keep disruption to a minimum until your own unit is repaired or other arrangements made.

For more information on how our Platinum Service Plan can benefit your practice, take a look at our brochure or contact our service team today.

The Key Benefits of our Platinum Service Plan include the following:-

  • 24 Hour UNLIMITED Telephone and Remote Support – including ALL Bank Holidays
  • 30 Minute Telephone Response Time
  • Priority Engineer Visits for Breakdown
  • Loan Digital Processor Solution Available
  • Loan Portable X-Ray Generator with Stand Solution Available
  • Priority Technical Support from 09.00 – 17.00 Mon – Friday
  • Discounted ON-LINE CPD Training available
  • FREE Remote Software Updates available
  • Preferential spare part pricing
  • Planned Preventative Maintenance Processor Service
  • Planned Preventative Maintenance X-Ray Service
  • Payment Plan Available – No interest

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