Careers

PLH Medical Ltd offer an ever-growing range of opportunities and careers within the medical and veterinary sectors. Whatever your area of interest, we can promise you a challenging and fulfilling work environment – and the support of a leading organisation that is willing to invest in your personal and professional development.

Ready to share our success? Then take the time to explore all our current vacancies below.

PLH Medical Limited are delighted to be recruiting for a Customer Service Coordinator to join our busy team based in Blackpool. PLH Medical Limited was established in June 1977 and has grown to be one of the leading suppliers of X-Ray imaging equipment to the veterinary, dentistry and medical industries across the UK and internationally.

Job Description

As a Customer Service Coordinator your main responsibility will be to answer incoming calls in a timely and professional manner offering outstanding first line support. Assisting our customers with an array of requirements from the booking of their Preventative Maintenance Annual Service to scheduling an urgent same day visit to fix a fault with their equipment.

Key Tasks

• Answering Calls in a timely manner to meet our various Service Level Agreements
• Booking engineers for required jobs based on their geographical location whilst meeting SLA’s and prioritizing calls
• Liaising with customers to schedule their annual service via phone or email
• Dealing with queries and addressing with the relevant department via phone and email
• Ensure data base is kept up to date
• Producing quotations and requesting parts in line with engineer visits
• Assist with overflow calls and direct to the relevant department
• Assist with any other general duties and support other areas during busy periods

Ideal Candidate

• Administrator experience essential
• Great Communication and IT Skills
• Able to prioritise work loads and manage numerous daily tasks
• Happy working within a fast paced department

Salary: TBC
Hours : Monday to Friday 8.30am – 5.30pm
Holidays : 22 days and Bank Holidays
Job Type : Full Time
Free on site parking available